1. Return Eligibility

We accept returns within 30 days from the date the customer receives the product.

To be eligible for a return, the item must meet all of the following conditions:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• The item must not show any signs of use or damage
• Proof of purchase (order confirmation email or order number) is required

Due to hygiene and safety reasons, certain products may not be eligible for return once opened. These exceptions will be clearly stated on the product page.

2. How to Request a Return

To initiate a return, please contact us at:

Email: support@foot-fetish-toys.com Phone: +86-130-5459-3298

Please include the following information:

• Your full name
• Order number
• Product name
• Reason for return
• Photos (if the product is defective or damaged)

Our customer support team will respond within 3 business days with return instructions.

※ Returns sent without prior authorization may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was shipped
• The item has a confirmed manufacturing defect

Return shipping address: 210 Phoenix Manor, Haiyang, Oceanside, Yantai, Shandong, China Postal Code: 255100 Country: China

We recommend using a trackable shipping service. We are not responsible for lost return shipments.

4. Refund Process

Once we receive and inspect the returned item, we will notify you by email.

If approved:

• Refunds will be processed within 3 business days
• Refunds will be issued to the original payment method
• Processing time may vary depending on your payment provider (typically 3–10 business days)

Original shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

If you wish to exchange a product, please contact us first. Exchanges are subject to stock availability.

6. Non-Returnable Items

• Used products
• Products without original packaging
• Customized or special-order products
• Items marked as final sale

7. Cancellations

Orders may be canceled within 12 hours after placing the order.

Once the order has been shipped, cancellation is no longer possible.